Dispatcher

Description

Description

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Support the efforts of management in meeting profit and growth objectives as established in the strategic business plan.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.
• Work safely, within the company guidelines, standard operating procedures (SOP) and Job Safety Analysis (JSA).

Our Core values define our culture and create an environment where everyone has the opportunity to succeed.

Our core values are:

• SAFETY - The safety of our employees, customers and our communities is at the forefront of everything we do.
• PERFECTION - We relentlessly strive for perfection, to provide unmatched quality services and constantly raising the bar on our performance.
• SUSTAINABILITY - We are stewards of the environment, committed to protecting our natural resources and reducing waste.
• RESPECT - We treat all people with dignity and value the collective power of      teamwork.
• ENTREPRENEURSHIP - We are scrappy, bold and never satisfied with the status quo.

Job summary

A Terminal level Dispatcher helps oversee all of the dispatch operations throughout their designated geographic region while working with Central Dispatch Department to ensure the most cost-effective way to put equipment in the right areas to maximize profits on freight hauled as well as assisting with any administrative tasks assigned by the Dispatcher or Terminal Manager.

Summary of essential job functions

This job includes the following duties and any other as assigned by current manager:

• Ensure that loads are dispatched to meet schedules as requested.
• Track and trace shipments for on-time performance and proactive customer service communication.
• Aid in Customer Service Support to ensure that services, responses, and orders are managed in the most efficient and effective manner possible.
• Maintain loaded miles and minimize deadhead miles to the extent possible.
• Ensure that all loads are dispatched promptly, and schedules are met. Inform the appropriate customer personnel or Customer Service Representative whenever schedules must be modified, dispatches cannot be made properly, or other problems arise.
• Track and trace shipments for on-time performance and proactive customer service communication.
• Maintain a customer service attitude. Coordinate with Customer Service personnel and customer representatives to ensure that services are provide in the most efficient and effective manner possible.
• Make sure all drivers understand where to go and when to be there as well as customer specific requirements.
• Continually improve computer skills and gain other knowledge that will enable the Dispatcher to perform the function more effectively.
• Assist management in preparing the Operating Budgets for the department as requested.
• Maintain open communications and foster harmonious working relationship with all Quanitx personnel, particularly those in operations functions such as maintenance and trailer wash facilities.
• Update all computer terminal records in a timely manner.
• Maintain timely and effective communications with drivers through utilization of the Transflo System.
• Complete and distribute appropriate incident and nonconformance reports as required.
• This position requires on site presence at the assigned terminal.
• Provide direction on priority of trailers to be cleaned to tank wash personnel.
• Responsible for scheduling of PM’s and coordinating with Fleet Manager on assignment of spare trucks.
• Analyze freight and driver relationship to ensure best possible loaded ratio.

Requirements

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.