Dispatcher

Description

Position Overview:

The Dispatcher: 

Coordinates the inbound and outbound loads to/from Quantix facilities. Also processes the paperwork necessary to facilitate these movements. Acts as the liaison between Carriers, Quanitx Customer Service Representatives, Operations Department and Management to ensure that all inbound/outbound loads are being processed within the designated times. 

Requirements

Essential Job Functions:

• General Receive, sort and distribute Quanitx inbound/outbound paperwork sent via fax/mail/hand-delivery. 
• Schedule inbound/outbound loads with the Facility Manager. 
• Schedule inspections/fumigation of loads shipping from Quantix facilities. 
• Complete UPS/Fed-Ex forms for shipment (when necessary). 
• Contact Carriers to schedule pick-up/delivery appointments. 
• Answer and process all incoming calls from carriers or their truck drivers. 
• Receive and process drivers who arrive at a Quantix facility for pick-up/delivery of trailers/containers. 
• Fax/Scan completed bill of ladings. 
• Must have good attention to detail  
• Accuracy a must 

Safety

• Safety is a job requirement. Safety always comes first. Always work safely and follow all safety procedures. 
• Always use required PPE properly. 
• Responsible for reporting any incidents or injuries to management immediately. 
• Responsible for reporting any known safety issues to management immediately. 
• Quality Ensure that all quality issues are identified, corrected, and reported to management immediately. 
• Ensure that all quality nonconformances are documented with an NCR and all corrective/preventive actions are communicated to and understood by employees. 
• Ensures all forms and work instructions used in areas under responsibility are the most recent revisions. 
• If necessary, informs management of need to write/revise work instructions to ensure clear, understandable

Minimum requirements

• Transportation industry dispatch experience
• Strong Customer Service skills
• Ability to plan efficiently with drivers and equipment to provide superior service
• Detail oriented with excellent organizational skills
• Superior decision-making skills
• Self-Starter
• Basic computer skillsPrevious experience with Independent Contractor fleet preferred, but not required
• Professional telephone manner

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.