Dispatcher

Description

US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Lotus and Cadillac. 

Jaguar Land Rover Los Angeles currently has an opening for a Dispatcher within our Service Department. The Dispatcher position is responsible for planning, organizing, and controlling the flow of service work through the Service Department in a professional, timely manner while ensuring quality repairs at a fair cost to customers.  

Responsibilities: 

• Coordinate and assign work to service technicians based on availability, skill level, and job priority to ensure efficient workflow and timely vehicle service. 
• Oversee distribution and upkeep of technician uniforms, including ordering and coordinating with uniform vendors. Maintains timely and professional contact with service customers. 
• Schedule and monitor regular maintenance of service lifts in partnership with Pacific Lift or other approved vendors to ensure safety and compliance. 
• Maintain accurate inventory of special tools and handle ordering of replacements or new tools as needed, ensuring all tools meet factory standards. 
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. 
• Maintain the dealership’s Quality Control list and ensure required reporting is submitted to the factory per OEM guidelines. 
• Review and process warranty and bounced claims through the Warp Portal, ensuring accuracy and compliance with manufacturer guidelines. 
• Assist Advisors in reviewing warranty coverage on Certified Pre-Owned (CPO) and emissions-related repairs to confirm eligibility. 
• Collaborate with the parts department on Quality Control (QC) cores to ensure proper handling, returns, and documentation. 
• Maintain the shop's Celly Services requirements, including cleanliness, organization, and adherence to safety protocols. 
• Manage documentation related to residual fluids such as oil and coolant to meet environmental and regulatory standards. 
• Track and coordinate technician training progress and certifications through OEM Tech Excellence programs. 
• Regularly review Service Daily Logs (SDLs) and Labor Repair Orders (LROs) with service management and technicians to ensure accuracy and completeness. 
• Manage or assist with RVC (Remote Vehicle Communication) bypass procedures as required by service operations. 

Requirements: 

• High school diploma or equivalent. 
• At least two years’ experience in the automotive industry. 
• Knowledge of automotive machines and tools, including their designs, uses, repair, and maintenance; federal, state, and local regulations such as those governing the disposal of hazardous waste; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application. 
• Ability to operate manual transmission vehicles.  
• Coordinate activities with other employees; use good judgment in challenging situations. 
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Read and comprehend instructions and information in the English language. 
• Experience with using standard office equipment. 
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record. 

What we have to offer:  

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.  
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.  
• Values-driven culture built on integrity, professionalism, excellence and teamwork.  

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).