Dispatcher

Who We Are:

At Mainstream Electric, Heating, Cooling, and Plumbing, we keep on growing because we only hire the best, and our customers love us for it; our BBB A+ rating is no accident! We’ve been at this for over 20 years here in the Spokane/CDA area. We want team members who are committed to solving problems for our clients, doing the job right, and standing by their work 100%.

We only hire the highest skilled, most reliable, licensed electricians, plumbers and air conditioning techs in the business. A team that stands behind their work with fair, consistent pricing and a workmanship guarantee. Now we want YOU to join our award winning team at Mainstream!

The Good Stuff:

• Medical, Dental & Vision Insurance
• Pet Insurance
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time
• Employee Discounts
• Continuous education to further your development

What you need:

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & Debrief Technicians
• Monitor performance of Service Technicians
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable
• Ensuring the right technician is scheduled on the right service
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Maintain and update customer databases with complete and accurate information