Dispatcher

Join Our Team at SDS-RX! 

SDS-RX is a leading healthcare logistics services provider with over 100 locations nationwide. We specialize in delivering tailored, flexible solutions to long-term care facilities, specialty and infusion pharmacies, nuclear pharmacies, pharmaceutical distributors, laboratories, and healthcare networks.

Our mission is to improve patient care by ensuring timely and accurate deliveries—right patient, right place, right time. 

As a fast-growing, innovative, and technology-driven company in the pharmaceutical logistics industry, we are currently seeking a skilled Dispatcher to join our team and support our Baltimore, MD area customers. If you're looking to make a meaningful impact in healthcare logistics, this is the opportunity for you!
 

To learn more about our company, please visit our website at ?https://www.sds-rx.com/. 

Compensation: 

$18.00 - $20.00 per hour
 

Schedule: 

Monday - Friday, 1:00pm - 7:00 (with on call as needed)
 

Location: 

7816 Harford Rd., Parkville, MD 21234

 Job Responsibilities: 

• Provide exceptional customer service to both internal teams and external clients. 
• Dispatch contracted delivery drivers promptly based on customer requests. 
• Accurately input data into SDS systems to ensure data integrity and generate reliable reports for both internal and customer use. 
• Consistently meet or exceed established service levels and performance expectations. 
• Maintain clear and effective communication with customers, Dispatch Manager, and drivers in the field. 
• Perform other related tasks as assigned by the Dispatch Manager. 

Job Requirements: 

• High school diploma or equivalent required. 
• At least 1 year of previous experience in a customer service or call center role. 
• Strong written and verbal communication skills. 
• Positive, team-oriented attitude with a focus on collaboration. 
• Strong organizational skills and the ability to manage multiple tasks efficiently. 
• Detail-oriented with a commitment to completing tasks from start to finish, including necessary follow-up. 
• Ability to adhere to company policies and departmental procedures consistently. 

Employee Benefits at SDS-RX: 

• Competitive Compensation: We offer competitive compensation to reward your hard work and dedication. 
• Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage, with immediate eligibility—no waiting required. 
• 401(k) Plan: We help you plan for the future by offering a 401(k) plan with a company match of up to 4% of your contributions. 
• Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax. 
• Employee Assistance Program (EAP): Life can be challenging, and we’re here for you. Our EAP provides support to you and your family during difficult times. 
• Employee Wellness Program: Your health is important to us—both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals. 

* Some benefits are only available to Full-Time employees.

SDS-Rx is dedicated to fostering a diverse and inclusive workplace where all employees are valued and respected. We are committed to providing equal employment opportunities without regard to race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status. We encourage individuals from all backgrounds to apply and contribute to our mission.