Dispatcher

We’re looking for an exceptional Dispatcher to join our team!

In this role, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. We're offering starting rates between $20 and $25 per hour, depending on your experience!

Responsibilities

• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.
• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable Continue calls.
• Relay accurate information to technicians, ensuing proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
• Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need
• Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet.

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible and great attitude on life.
• Tough Skin, and the ability to help enforce policies and procedures
• Some basic HR/Office MGR knowledge

• Health Benefits
• 401(k)
• Paid Time Off
• Great opportunities for advancement!