Dispatcher

Lewiston Motor Company is currently searching for a Service Dispatcher to join our dealership. We are looking for an energetic and team-oriented professional to join our staff.

Our team strives to create a fun, high energy environment that not only keeps our employees engaged, but also supports individual growth and recognition. We primarily promote from within, so if you are interested in joining a team who prioritizes your long-term goals, this could be a natural fit for you!

Responsibilities:

• Implements and maintains an effective dispatch system.


• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.


• Prioritizes and controls all comebacks to ensure proper and prompt attention.


• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.


• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.


• Maintains an organized and up-to-date repair log.


• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.


• Opens and closes repair orders.


• Ensures that technicians follow warranty material disposition procedures.


• Schedules maintenance for service department vehicles and equipment.


• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.


• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.


• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.


• Maintains high customer satisfaction ratings.

Qualifications:

• Strong Customer Service Skills.


• Strong Communication Skills.


• Strong Time Management Skills.


• The Drive to Perform.

Lewiston Motor Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.