Dispatcher

Position Summary: 

The Dispatcher is responsible for overseeing the daily operations of a fleet of professional chauffeurs to ensure delivery of timely, reliable, and high-end transportation services. This role requires effective coordination of reservation scheduling, chauffeur dispatching, real-time route monitoring, and continuous communication with clients, chauffeurs, and internal teams. The Dispatcher plays a critical role in maintaining client satisfaction through operational efficiency and service excellence. 

Shift:Sunday -Thursday 1pm-9:30pm

Essential Job functions: 

• Schedule and dispatch chauffeurs for client pickups and drop-offs based on reservations and real-time requests. 
• Monitor chauffeur locations and trip progress using GPS and dispatch software to ensure on-time service. 
• Ensure all trips are executed on time and in accordance with client expectations and company standards. 
• Manage last-minute changes, cancellations, same-day reservations, and emergencies with professionalism and efficiency. 
• Communicate with chauffeurs to provide trip details, updates, and support throughout their shifts. 
• Confirm that all client reservations are disseminated and acknowledged by chauffeurs, ensuring accountability. 
• Provide exceptional customer service and resolve client concerns promptly and professionally. 
• Maintain accurate records of trips, client preferences, and chauffeur performance. 
• Prepare and present comprehensive end-of-shift reports to ensure seamless transitions and operational continuity. 
• Consistently communicate with Dispatch team members regarding operational changes, needs, or challenges. 
• Coordinate with the Detail and Maintenance Departments to ensure fleet cleanliness, maintenance, and readiness. 
• Manage workflows and collaborate with Dispatch colleagues to deliver flawless and timely service to all clients. 
• Oversee daily chauffeur assignments, adjusting as needed to meet real-time demands. 

Requirements: 

• High school diploma or equivalent. 
• 2 years of experience in dispatching, logistics, transportation coordination, or a related role is preferred
• Strong critical thinking and problem-solving skills, with the ability to make quick, effective decisions in a fast-paced environment. 
• Demonstrated ability to proactively manage challenges to maintain uninterrupted operations. 
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with all levels of management. 
• Proficient in dispatch management systems, GPS tracking tools, and related software. 
• Detail-oriented with strong organizational and multitasking abilities. 
• Ability to remain calm, professional, and solution-focused under pressure. 
• Strong working knowledge of local geography, airport procedures, and traffic patterns. 

 Preferred Qualification

• Ground transportation industry experience. 
• Logistics and coordination experience.