Dispatcher

Pay: $22/hr

Schedule: Monday- Friday 

Core Competencies/Responsibilities:

• Ensure that each driver reports at their scheduled work shift time.


• Arrange coverage for any call offs within driver staffing.


• Prepares and prints manifest for all operators toe (10) minutes prior to scheduled check in time.


• Issue keys to all operators before they leave the window.


• Ensure all operators pull out on time and within twelve (12) minutes pull-out standard.


• Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators.


• Communicate clearly with others both verbally and in writing using the English language.


• Promptly provide client with information on location and ETA.


• Make cost-effective and operationally efficient decisions regarding assignment or movement of trips based on proper use of the Trapeze software and knowledge of the service area.


• Annotate the Trapeze Schedule Editor with perform time when available.


• Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field.


• Monitor Trapeze Incident Screen and ensure that drivers are informed of any changes to their itineraries.


• Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations.


• Maintain Dispatch Communication log and complete all applicable documentation.


• Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.


• Other duties as required

Qualifications:

• Must be over 21 years of age, have a High School Diploma or equivalent.


• Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus.


• Must be dependable with reliable transportation to get to and from work.

Computer literate using a Windows-based computer operating systems.

• Strong knowledge of the service area.


• Must have a valid California Class C driver’s license, Must be able to read, write and speak English.


• Must be able and willing to work a flexible schedule that may include nights, weekends and holidays.


• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor.


• Must able to work in a union environment.

Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER

This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.