Dispatcher

The Dispatcher is responsible for coordinating and overseeing daily electrical service operations to ensure timely, efficient, and high-quality service delivery. This role serves as a critical link between customers, service technicians, and internal leadership, with a strong focus on scheduling accuracy, communication, and customer satisfaction.

Key Responsibilities

• Proactively plan, forecast, and dispatch service calls to optimize technician utilization and response times


• Manage and organize customer service requests prior to deployment to Service Technicians


• Dispatch technicians with the appropriate skill set for each service call, minimizing unnecessary costs and reinforcing customer confidence


• Communicate service status updates to customers during active calls and follow up upon completion


• Partner closely with the Service Manager and Service Technicians to provide administrative and operational tracking support


• Communicate effectively with internal and external stakeholders to ensure prompt, responsive service for both immediate and long-term customer needs


• Continuously evaluate current processes and recommend improvements to enhance operational efficiency and the customer experience


• Support and promote multiple service solutions in collaboration with Service Management and Technicians to drive short- and long-term business growth

Required Skills & Abilities

• Excellent verbal and written communication skills


• Strong organizational skills with the ability to manage multiple priorities simultaneously


• Customer-focused mindset with the ability to resolve issues effectively


• Collaborative team player capable of building trust, diffusing conflict, and holding others accountable


• Strong attention to detail and problem-solving skills

Education & Experience

• Minimum of two (2) years of relevant experience in the electrical service industry


• Prior experience in a dispatcher or service coordination role preferred


• Proficiency with scheduling and dispatching software, as well as Microsoft Office Suite

Working Conditions

• Primarily office-based, utilizing a computer and phone for communication and scheduling


• Requires extended periods of sitting while managing service requests

#LI-JF1