Dispatcher

Minimum Requirements:

•High School Diploma, GED, or equivalent
•Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
•Ability to type a minimum of forty (35+) words per minute
•Demonstrate ability to communicate clearly and professionally both verbally and in writing
•Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
•Ability to accurately take incoming request while simultaneously documenting the information electronically
Preferred Qualifications:
•Previous work experience as an EMS Dispatcher or Communications Technician
•POST Certificate
•Emergency Medical Technician (EMT) certification
•Internal or external EMS customer service or dispatch experience

Additional Requirements:

•Must be able to successfully pass the final exam for a Dispatcher after eight (8) weeks of paid training
•Must be able to successfully obtain EMD certification within six (6) months of beginning employment
•Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts
•Able to rotate shift assignments as needed and/or required based on operational need
•Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening

Physical Requirements:

•Must be able to sit for an extended period of time
•Must be able to wear a telephone headset
•Must be able to hear and communicate clearly to perform job duties in person and over the telephone
•Adequate vision required to be able to read information from printed sources and computer screens
•Requires frequent repetitive hand movements, standing, walking, reaching, and grasping