Dispatcher

Salary :

$15 - 17 hourly

Company : A Team Home Services

Job Type : Full Time

Hutto, Tx

Job Description - Dispatcher

Dispatcher – Electrical, Handyman & Remodel
Location: Hutto, TX
Company: A Team Home Services
Job Type: Full-Time

A Team Home Services is seeking a dependable and highly organized Dispatcher to coordinate daily schedules for our Electrical, Handyman, and Remodel departments. This role is an in-office position and is essential to keeping technicians productive, jobs on track, and customers informed.
The ideal candidate can manage multiple schedules, communicate clearly with field teams and customers, and adapt quickly in a fast-paced service environment.

Responsibilities:

Scheduling & Dispatch

Assign service calls and schedule jobs based on technician skill, availability, job type, and business unit.
Schedule sold jobs, ensuring deposits, invoices, job splits, and business unit assignments are accurate.
Monitor job progress throughout the day and make real-time schedule adjustments as needed to maximize productivity.
Ensure all jobs are correctly split and assigned to the appropriate business unit.

Coordination

Coordinate inspections and service disconnect with utility providers and city officials.
Coordinate in-house remodel labor when handyman or electrical support is required.
Verify materials and purchase orders are prepared and aligned with scheduled installations.

Technician Support & Performance Tracking

Conduct post-call reviews with technicians after each job to confirm scope completion, performance, and opportunities.
Mark completed job reviews accurately and in a timely manner.
Track job completions, including extended jobs, callbacks, and missed opportunities.
Maintain and update the job grading system daily to reflect job outcomes and technician performance.

SPIFFs, Payroll & Administrative Accuracy

Keep the SPIFF and incentive tracking sheet accurate and up to date on a daily basis.
Apply SPIFFs and any payroll adjustments.
Maintain precise job records, invoices, payment tracking, and internal documentation to support payroll and reporting.

Customer Support

Perform follow-up (“happy”) calls with customers after each job to confirm satisfaction.
Identify concerns and escalate unresolved issues to the Service Manager or General Manager as appropriate.

Reporting

Prepare daily reports on completed jobs, upsells, close rates, SPIFFs, and technician performance.
Provide weekly operational and performance reports to leadership to support decision-making.

Qualifications

Prior dispatching, scheduling, or coordination experience preferred
Strong organizational and multitasking skills
Clear, professional verbal and written communication
Prior Service Titan experience a plus
Ability to remain calm and efficient in a fast-paced environment

Compensation

$15-$17 per hour depending on experience
Weekly bonuses based on department revenue totaling $30k-$45k per year

Why A Team Home Services:

At A Team Home Services, you’ll join a growing, locally owned home services company known for quality workmanship, dependable service, and integrity. We provide electrical, handyman, and remodeling services throughout the Greater Austin area and have built a strong reputation through consistent results, clear communication, and a commitment to doing things the right way.

We foster a people-first culture that values accountability, teamwork, and professionalism. Our team members are trusted to do their jobs well, supported by clear processes and leadership, and encouraged to contribute to continuous improvement across departments. This is a company where your role has a direct impact on daily operations, technician success, and customer satisfaction.

Benefits:

Competitive compensation
Health/dental/vision insurance options
Paid time off and holidays
Stable, full-time position with consistent schedule
Supportive, team-oriented work environment

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Dispatcher

Job Description - Dispatcher

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