Dispatcher

 Job Summary:

With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

• Receive and process all incoming customer calls for service


• Open work orders upon receipt of each call


• Dispatch road jobs efficiently


• Maintain Crown E-Order Board and update service channel regularly as needed


• Utilize the SoftBase dispatch system to its full capacity


• Review all work order header information for accuracy


• Assist technicians as needed


• Print PM due reports, schedule PMs, and update PM module


• Coordinate all field campaign completion


• Manage all Lift Power vehicle PMs


• Coordinate service with third party vendors


• Assist in shop job coordination


• Open and process POs and receipts for sublet, van maintenance, and shop supplies

Education and Experience Requirements:

• Strong Microsoft Office skills

Skills Required:

• Strong written and verbal communications skills


• Strong data entry abilities


• Customer service experience with multiple phone lines/ incoming calls


• Organized and detail oriented


• Strong decision-making skills


• Ability to work on multiple tasks at one time


• Administrative abilities (typing, filing, etc)


• Strong Microsoft Office skills


• Ability to work well in a team environment; works well with others to serve external and internal customers


• Safety oriented


• Dispatch experience preferred