Dispatcher

Summary

Job Description

• Oversee daily dispatch and routing operations to maximize productivity, operational efficiency, and effective utilization of drivers, assets, and equipment.
• Assign loads and routes based on driver location, route efficiency, and operational priorities while maintaining accurate route schedules and dispatch documentation.
• Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data to support operational performance and compliance standards.
• Monitor route completion through driver check-ins and maintain detailed records of scheduled, missed, and additional pick-ups, route completions, and driver activity.
• Coordinate end-of-day assignments and operational follow-up tasks to ensure timely completion of all service and delivery objectives.
• Prepare and maintain all compliance reports in accordance with company policies, regulatory requirements, and industry standards.
• Serve as a primary point of contact for customer inquiries and issue resolution, delivering professional and responsive customer service to maintain high satisfaction levels.
• Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures, while developing foundational leadership skills necessary for future advancement opportunities.
• Identify driver performance concerns or operational issues and communicate findings to management for timely resolution.
• Perform additional operational, administrative, and supervisory duties as assigned.
• Provide leadership and operational support as a backfill supervisor, assisting with training, team coordination, employee development, and departmental continuity.
• This position is designed as a developmental steppingstone into a future leadership role within the Operations Department, providing hands-on exposure to dispatch operations, employee management, customer service, compliance, and daily operational decision-making.

Required Qualifications:

• High School Diploma or G.E.D
• 2 – 5 years’ experience in a dispatching role, with a logistics or transportation industry experience.
• Bilingual (English / Spanish)
• Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
• Strong organization and communication skills.
• Excellent customer conflict resolution abilities.
• Ability to perform physical requirements of the position with or without reasonable accommodations. 

Preferred Qualifications: 

• Bachelor’s Degree in a related field.
• Role or Industry Experience. 

Physical/Environmental Demands: 

• Physical:
  • Sitting, continuously.
  • Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities
  • Eye/hand coordination, typing, handling, & wrist motion continuously.
  • Bending, reaching, stretching, standing, & walking occasionally.
• Environmental:
  • Exposure to dust, smoke, fumes, odors, & noise continuously.
  • Exposure to grease, oil, chemicals, & wet conditions occasionally.
  • Works inside only. Position considered office only.

Salary: $22.30 - $26.55 hourly

Benefits: