Dispatcher

Service Dispatcher

Position Summary

The Service Dispatcher is responsible for coordinating and overseeing the daily operations of a team of service technicians. This role ensures efficient workflow management, maximizes technician productivity, schedules and dispatches service work. The Service Dispatcher serves as a key liaison between customers, technicians, and management to ensure service objectives are met safely, efficiently, and on schedule.

Key Responsibilities

· Coordinate and dispatch service technicians to meet customer and operational requirements.

· Oversee daily production and performance a team of technicians.

· Monitor workflow, technician utilization, and job progress to maximize productivity and efficiency.

· Prioritize service requests and assign work based on technician skill level, availability, and workload.

· Track work orders from initiation through completion, ensuring accuracy and timely completion.

· Monitor daily service schedule and adjust to meet proper shop capacity level

· Communicate scheduling updates, service priorities, and operational changes to technicians and management.

· Identify workflow bottlenecks and implement solutions to improve operational performance.

· Collaborate with parts, service, and sales departments to ensure timely completion of customer requests.

· Monitor technician performance metrics and assist management in achieving departmental goals.

· Ensure compliance with company policies, safety procedures, and quality standards.

Qualifications

· High school diploma or equivalent required; technical or business-related education preferred.

· Previous dispatching, service coordination, or supervisory experience preferred.

· Strong organizational, scheduling, and multitasking abilities.

· Experience managing workflows in a service, maintenance, equipment, automotive, or industrial environment.

· Proficient with service management software, work order systems, and Microsoft Office applications.

· Excellent communication and interpersonal skills.

· Ability to work effectively in a fast-paced environment and make sound decisions under pressure.