Dispatcher

Dispatcher |  Abilene, TX

Midway Plumbing is seeking a detail-oriented and organized Dispatcher to join our dynamic team! The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires critical thinking to ensure the best-fit technician is dispatched to every call, keeping our operations running smoothly and our customers taken care of quickly.

We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today!

Responsibilities

• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction
• Manage the dispatch board to keep field personnel on the move and generating revenue, compressing call scheduling effectively to maximize productivity
• Notify clients ahead of time without fail if the technician will not arrive within the scheduled time window, and reschedule at the client's convenience
• Communicate with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts to technicians, keeping technicians on the job
• Adhere to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the right technician is sent to the right appointment
• Share responsibility for ensuring all technicians arrive at their designated appointments on time
• Debrief technicians after each call and ensure payment is collected immediately after each completed job
• Follow the company Code of Ethics, Team Rules, and Team Philosophy
• Reports to the Operations Manager

Requirements

• High school diploma or GED required
• Self-starter, reliable, with flexibility in hours
• Strong customer service skills and telephone etiquette
• Present and communicate professionally, both written and verbal
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word, and PowerPoint; working knowledge of email systems
• Critical thinker with strong English composition skills
• Ability to develop tools that create efficiencies within the department
• Bilingual a plus, not required
• Must be 18 years of age or older to apply

Working Environment

Frequent speaking and listening using a headset, sitting, and use of hands/fingers across a keyboard or mouse, with long periods working at a computer. Service center environment with moderate noise level. Dress code is business casual.