NEMT Lead Dispatcher

West Coast Ambulance - Burbank, CA, 91502

Job Summary

The NEMT Lead Dispatcher will be responsible for coordinating and dispatching non-emergency medical transportation services for wheelchair, gurney, BLS and SCT patients. The successful candidate will work closely with the operations team to ensure timely and efficient delivery of services to clients.

Key Responsibilities

• Coordinate and dispatch non-emergency medical transportation services for wheelchair, gurney, BLS and SCT patients


• Ensure timely and efficient delivery of services to clients


• Monitor and track transportation requests and schedules


• Communicate with drivers and clients to ensure smooth operations


• Provide excellent customer service to clients and stakeholders


• Ensure compliance with company policies and procedures


• Assist with training and mentoring of dispatchers


• Liaison between clients and patients

Qualifications

• High school diploma or equivalent


• EMD, ETC or EMT license required 


• Minimum of 2 years of experience in dispatching non-emergency medical transportation services


• Excellent communication and interpersonal skills


• Strong organizational and time management skills


• Ability to work in a fast-paced environment


• Proficiency in computer applications and dispatching software; experience with NEMT scheduling platforms is a plus. Knowledge of medical terminology and transportation regulations


• Ability to work flexible hours, including weekends and holidays