About Proficient Auto LogisticsProficient Auto Logistics (PAL) is a trusted national leader in finished vehicle transport. With an operating fleet of over 1,350 trucks, we ship more than four million units annually across the U.S. and Canada – safely, efficiently, and with customer service standards at the forefront. We’re a key partner for 100% of global OEMs who serve the domestic market, including dealerships, auctions, fleet providers, and EV manufacturers. Comprised of nine operating companies organized into two regions and supported by over 1,650 logistics professionals, we deliver seamless national coverage, while maintaining the flexibility to meet local demands. Job Summary The Dispatcher is responsible to coordinate professional Auto Haulers across the region with accuracy, courtesy, and superb service, which allows both the driver and company to maximize their revenue and earnings potential. Essential Duties and Responsibilities
- Plan, coordinate and manage loads in an efficient and cost-effective manner
- Serve as first point of contact for Auto Haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process
- Maintain a constant line of communication and positive professional relationships with internal and external customers
- Monitor all driver’s daily activities and current orders to confirm accurate pick-up and delivery and prepare the driver’s daily deliveries in accordance with customer requirements
- Troubleshoot and resolve issues effectively and professionally
- All other tasks as assigned
Requirements
- High School Diploma and two or more years of related experience; college degree preferred
- Knowledge of FMCSA and DOT regulations
- Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
- Effective listening and strong oral, electronic and verbal communications skills
- Excellent customer service and resolution skills
- Relationship building skills
- Ability to identify unscheduled opportunities and make decisions which benefit both the driver and the company
- Highly organized and detail oriented
- Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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