Dispatcher

About Diamond Line Delivery Systems, Inc.:

Diamond Line Delivery was founded in 2000 in Boise, Idaho. We have continued to grow and expand operations through our commitment to our customers and employee owners. We strive to help empower our employees to develop their talents and expand their skillset within our company. Diamond Line Delivery is 100% employee owned and our success is directly influenced by your success. 

Why Join Our Team?

Diamond Line Delivery Systems, Inc. is a growing logistics and transportation company committed to delivering excellence in every shipment. We value reliability, integrity, and customer satisfaction, and we are looking for a dedicated, detail-oriented Dispatcher to join our team.

Position Overview:

The LTL Dispatcher coordinates the daily movement of less-than-truckload (LTL) freight. You will schedule and dispatch drivers, keep deliveries on time, optimize routes, and stay in close contact with drivers, customers, and internal teams. This role is key to our operational efficiency and customer satisfaction.

Key Responsibilities:

• Schedule and dispatch LTL pick-up and delivery shipments to drivers.
• Monitor daily dispatch activity to keep deliveries on time, and track shipment status in the system.
• Optimize routes for efficiency and cost-effectiveness.
• Give drivers the information and instructions they need for their routes.
• Communicate with drivers, customers, the dock, and customer service to keep freight moving and answer customer questions.
• Resolve delays and operational issues promptly, and put contingency plans in place for traffic delays, equipment failures, and other surprises.
• Monitor driver logs and hours of service to ensure compliance with DOT regulations and company policies.
• Maintain accurate documentation and records.
• Report on delivery performance, driver productivity, and other key metrics.

Qualifications:

• Proven experience as a dispatcher or in a similar role within the transportation industry, preferably with LTL freight.
• Strong understanding of LTL operations, routing, and scheduling.
• Proficient in using dispatch software and other logistics management tools.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Knowledge of DOT regulations and compliance requirements.

Benefits:

• Competitive salary with performance-based incentives.
• Medical, dental, and vision insurance; life insurance
• Health Savings Accounts / Flexible Spending Accounts
• Inclusion in the Company Funded Employee Stock Ownership Plan (ESOP)
• Paid time off and holidays
• A positive and collaborative work environment.

Eligibility Requirements:

• You must be 21 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test and submit to a background investigation.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.