Dispatcher Ambulance Services Roper Hospital

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position  

Working under the direction of the Director of Flight Operations, or delegate, the Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency. 

Essential Job Functions  

• Provides accurate information and assistance to callers to facilitate transport requests. 

• Follows established guidelines or use best judgment for matching transport request with most appropriate service. 

• Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation. 

• Coordinates placement of patients at Hospitals

• Performs vehicle-tracking functions during the transport process. 

• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. 

• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. 

• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System. 

• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately. 

• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.

• Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination. 

• Maintains knowledge of the Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. 
• Demonstrates a working knowledge of all policies, procedures and protocols for operation of  the program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area. 

• Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Licensing/Certification 

• FEMA (Federal Emergency Management Agency) Incident Command Service (ICS) Certifications: 100 and 200 (required within 6 months of hire based on specific department responsibilities) 
• Basic Life Support (BLS) (required within 6 months of hire) 
• Emergency Medical Dispatcher (EMD) (required within 12 months of employment based on specific department responsibilities)
• International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment based on specific department responsibilities) 
• EMT or Paramedic (preferred) 

Education 

• High School Diploma or GED (required)  
• Associate’s degree (preferred) 

Work Experience 

• 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (preferred) 
• 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred) 

Training 

• Operations Control Specialist Training (preferred) 
• Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred) 

Language 

• None  

Patient Population  

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:  

        Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. 

         Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ 

         Neonates (0-4 weeks) 

         Infant (1-12 months) 

         Pediatrics (1-12 years) 

         Adolescents (13-17 years) 

         Adults (18-64 years) 

         Geriatrics (65 years and older) 

     X    Not applicable to this position 

Working Conditions  

    X     Periods of high stress and fluctuating workloads may occur. 

         Long-distance or air travel as needed- not to exceed 10% travel. 

    X     General office environment. 

     X    May be exposed to high noise levels and bright lights. 

         May be exposed to physical altercations and verbal abuse. 

         May be exposed to limited hazardous substances or body fluids.* 

         May be required to use physical restraints. 

         May be exposed to human blood and other potentially infectious materials.*  

         May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. 

    X     May have periods of constant interruptions. 

  X       Required to car travel to off-site locations, occasionally in adverse weather conditions. 

    X     Prolonged periods of working alone. 

____ Other:                                  

____ Not applicable to this position                                                     

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. 

Physical Requirements - 

Physical Demands 

Frequency                                              0%                  1-33%                 34-66%                 67-100% 

Lifting/ Carrying (0-50 lbs.)                                             X                                                                       

Lifting/ Carrying (50-100 lbs.)           X                                                                                                    

Push/ Pull (0-50 lbs.)                                                         X                                                                      

Push/ Pull (50-100 lbs.)                      X                                                                                                     

Stoop, Kneel                                                                      X                                                                       

Crawling                                                X                                                                                                    

Climbing                                                X                                                                                                    

Balance                                                                                X                                                                      

Bending                                                                                                               X                                       

Work Position 

Frequency                                               0%                  1-33%                 34-66%                 67-100% 

Sitting                                                                                                                                                 X        

Walking                                                                                X                                                                      

Standing                                                                               X                                                                      

Additional Physical Requirements/Hazards  

Physical Requirements  

   X      Manual dexterity (eye/hand coordination) 

   X      Perform shift work 

         Maneuver weight of patients 

  X       Hear alarms/telephone/audio recordings 

   X      Reach above shoulder 

   X      Repetitive arm/hand movements 

   X      Finger Dexterity 

  X       Color Vision 

   X      Acuity – far 

  X       Acuity – near 

____ Not applicable to this position                                                                              

Hazards  

   X      Depth perception 

         Use of Latex products 

         Exposure to toxic/caustic/chemicals/detergents 

         Exposure to moving mechanical parts 

         Exposure to dust/fumes 

   X      Exposure to potential electrical shock 

         Exposure to x ray/electromagnetic energy 

   X      Exposure to high pitched noises 

         Gaseous risk exposure 

         Other:                               

____ Not applicable to this position                                                                              

Skills 

Hard/Tech/Clinical Skills: 

​ Type accurately 25-30 words per minute 

Analyzing data or information 

Understand medical terminology 

Transport scheduling 

Business writing skills 

Computer Skills 

Ability to understand and interpret laws and regulations. 

Basic Mathematical Skills 

Public relations skills 

Phone / email etiquette 

Language Skills 

Soft/Interpersonal Skills: 

Attention to detail 

Critical thinking 

Teamwork 

Active listening 

Safety focused 

Emotional intelligence 

Conflict management 

Adaptability 

Collaboration 

Time management 

Learner Attitude 

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].