Dispatcher & Team Lead

Summary

Responsible for drivers, coordinating and supporting the delivery of finished cabinets by communicating with drivers, internal departments, suppliers, contractors, dealers, and customers to ensure timely, accurate, and efficient deliveries.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Leads, manages and holds our delivery and warehouse employees accountable.


• Coordinates with plant production, sales, and delivery personnel to establish and arrange delivery schedules based on truck capacity, distance to delivery site, and unloading requirements.


• Coordinates daily delivery routes and maintains communication with drivers to expedite deliveries.


• Locates missing, misrouted, delayed, or damaged merchandise and takes appropriate corrective action.


• Reschedules deliveries when necessary and communicates changes to all affected parties.


• Keeps all departments and customers informed of delivery status and trip progress.


• Responds to customer and dealer inquiries, resolves complaints, and provides follow-up as needed.


• Performs general clerical and administrative duties related to delivery operations.


• Provides dealer service support, including assembling, distributing, and coordinating starter kits, stain samples, and catalogs.


• Maintains an understanding of Department of Transportation rules and regulations.


• Performs miscellaneous job-related duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities over our driver fleet and warehouse personnel.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Manages difficult or emotional customer situations with professionalism.


• Responds promptly to customer needs, problems, and requests for assistance.


• Solicits customer feedback to improve service.


• Communicates clearly and effectively in both verbal and written formats.


• Treats people with respect and consideration regardless of position.


• Keeps commitments and works ethically.


• Accepts responsibility for actions and decisions.


• Follows company policies and procedures and supports organizational goals and values.


• Adapts to frequent changes, delays, and unexpected events.


• Is consistently at work and on time.

Dakota Kitchen & Bath is an equal opportunity employer. Along with great pay & schedule we offer a full benefit package which includes Medical, Dental, Vision & Aflac as well as Life/AD&D and 401k options.