Dispatcher - Career Growth Potential

Position Title: Dispatcher

Locations: 2775 East 26th Street, #ca25, Vernon, CA 90058

Anticipated Start Date: 6/11

Expected Duration: 3 months.

Job Type: Contract with possible extension

Shift: M-F 9:30am - 6pm

Pay Rate: $20.00/hr on W2.

Job Description:

Position Purpose:

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Key Job Activities:

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops

• Provides highest level of customer service to all customers in line with Customer 1st objectives

• Monitor, process, and escalate SFDC cases to supervisor

• Assist walk-in customers

• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

• Reviews drivers paperwork and files paperwork

• Review and updates routes, new customers based on daily communication, reroutes existing customers as required

• Ensures that routes are balanced daily

• Assists Trans Supervisor/Manager as needed/directed

• Update SAP data / notes

• Communicate performance standards and objectives

• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

• Always maintains a safe and compliant workplace

• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries

• Perform other duties and responsibilities, as assigned

Education:

Preferred Education: in High School or Equivalent

Experience (North America & LATAM):

• High School Diploma or equivalent

• 2+ Years experience, preferably in Transportation, Logistics, Routing and Customer Service

• Proficient in Microsoft Office applications