Dispatcher - Final Mile Delivery

The Dispatcher is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.

Communicate with drivers and installers to ensure timely delivery to Fidelitone last mile customers

Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients

Responsible for sorting and preparing all delivery paperwork

Ability to operate Fidelitone routing software to effectively communicate with drivers

Works with and assists drivers and customers to problem solve and provide excellent customer service

Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff

Responsible for communicating cancelled or rescheduled deliveries to end customer and client

Other duties as assigned

Required Skills

Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management

Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators

This position requires interaction with internal/external customers

Ability to communicate effectively across all levels of management, peers, and clients is necessary

Excellent problem-solving, task prioritization, follow-up, and customer service skills required

Intermediate computer proficiency in Excel and Word

Required Experience

High school diploma or equivalent

Prior dispatch experience a plus