Dispatcher (Full Time)

$1,000.00 SIGNING ON BONUS

DUTIES AND RESPONSIBILITIES

1. All behaviors comply with the Policies and Procedures Manual especially computer and cell phone usage.
2. Monitor and/or respond to a variety of calls including two-way radios and phone calls; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.
3. Schedule daily bus routes in response to passenger service requests. Review, organize, and maintain trip manifests to maximize route efficiency.
4. Check bus routes to ensure integrity of schedules. Maintain a variety of records and files related to the transportation operations.
5. Maintain computer generated log of all service requests; update client information, driver hours, mileage, and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.
6. Prepare daily trip schedules and reports.
7. Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police, and other dispatchers as required.
8. Collect, record, and prepare reports regarding transportation services. Verify and distribute information to appropriate staff.
9. Prepare a variety of correspondence, reports, and documents as assigned and complete these task projects accurately.
10. Coordination between drivers and mechanics to ensure vehicle maintenance is addressed.
11. Transport customers on an as needed basis.
12. Perform other duties as assigned.

MINIMUM JOB REQUIREMENTS/EDUCATIONS

High School Diploma or GED

EXPERIENCE

No previous experience is required.

Knowledge of the following:

• Proper public contact and telephone etiquette
• Route planning methods
• Office procedures, methods, and equipment including computers
• Familare with city streets and addresses

Skills in the following:

• Operating various types of dispatching equipment, two-way radios, and appropriate cell phone usage
• Dealing with stressful, high call volume situations
• Operating various types of office equipment including computers, fax, copier, printer

Ability to do the following:

• Be empathetic and cognizant of the needs of all passengers
• Remain calm and work effectively with passengers and co-workers
• Schedule and coordinate complex vehicle and passenger arrangements
• Respond to requests and inquiries from passengers tactfully with courtesy
• Speak in pleasant, clear, and audible voice
• Interpret and apply pertinent federal, state, and local laws, codes, and regulations
• Know and obey Yankton Transit policies and procedures
• Communicate clearly, concisely both orally and in writing
• Be a proficient typist and operate software at a speed necessary for successful job performance