Dispatcher (ID# 839)

Dispatcher / Customer Service Representative

Location: Danbury, CT

Recommended Pay: $22–$28 per hour
Annual Base Equivalent: $45,760–$58,240
Potential Additional Incentives: Booking conversion, customer satisfaction, and scheduling efficiency.

Position Overview:

The Dispatcher/CSR will be responsible for managing incoming customer calls, scheduling plumbing service appointments, coordinating technician routes, and ensuring an exceptional customer experience.

Key Responsibilities:

• Answer incoming service calls and schedule appointments.


• Coordinate technician dispatch and optimize daily routes.


• Monitor job progress and communicate updates to customers.


• Maximize appointment booking rates and technician utilization.


• Manage customer follow-ups, service confirmations, and scheduling changes.


• Maintain accurate records in the company's field service management platform.


• Support customer retention and service agreement opportunities.

Ideal Candidate:

• 2+ years of dispatching or customer service experience.


• Plumbing, HVAC, restoration, or home services experience preferred.


• Strong organizational, communication, and multitasking skills.


• Experience with ServiceTitan, Housecall Pro, or similar software preferred.