Dispatcher / Internal Service Advisor

Job Summary
We are seeking a dedicated and knowledgeable Dispatcher / Internal Service Advisor to join our automotive service team. This role requires a strong understanding of automotive diagnostics, excellent communication skills, and a passion for customer satisfaction. 

Duties

• Dispatch work to shop


• Maintain shop productivity 


• Write Internal Repair Orders, coordinate with Used Car Manager and Technicians, build and communicate repair estimates, follow-up on the progress of repairs, and update service repairs


• Provide detailed explanations of services required, including brake repair, oil changes, and other maintenance tasks.


• Utilize automotive diagnostics to identify issues and recommend appropriate solutions.


• Prepare service estimates and manage service writing effectively to ensure clarity.


• Coordinate with mechanics to ensure timely completion of services while maintaining high-quality standards.


• Follow up with post-service to ensure satisfaction and address any further questions or concerns.


• Maintain accurate records of customer interactions, services performed, and parts used.


• Stay informed about the latest automotive technologies and service techniques to provide knowledgeable advice.

Qualifications

• Previous experience in automotive service is preferred.


• Strong knowledge of automotive systems, including brake repair, oil change procedures, and general maintenance.


• Excellent sales skills with the ability to effectively communicate recommendations.


• Proficiency in auto estimating and service management software is a plus.


• Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.


• Strong problem-solving skills with attention to detail.


• A valid driver's license is required.

Join our team today and contribute to delivering exceptional automotive service while building lasting relationships with our customers!