Dispatcher - Marshall (#1224A)

LOCATION: Marshall, MN

JOB STATUS: Full time (40 hours/week), 12 Months per year, Non-Union

RESPONSIBILITIES: Under the direction of the Scheduler, the Dispatcher receives and dispatches trip requests for a multi-county transportation program and maintains accurate data entry. Provides quality customer service with the public and with the drivers.

JOB DUTIES INCLUDE:

• Coordinate transportation requests with volunteer drivers and bus drivers.


• Receive incoming calls and accurately enter all requests and return trips in computer system.


• Confront situations tactfully as needed.


• Log and maintain intake information on new clients.


• Log trips from rider sheets.


• Find drivers for each transportation request.


• Accurately take and relay information to/from service providers, drivers, riders, etc.


• Understand and follow MnDOT, Agency, and Program guidelines.


• Act as liaison to other service providers in coordination of services.


• Support and model United’s Behavioral Competencies.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent, plus one (1) to three (3) years’ experience in related field.

KNOWLEDGE, ABILITIES AND SKILLS:

• Ability to relate in courteous and professional manner.


• Ability to be assertive, tactful, and use good judgement.


• Demonstrated effective written, oral, and interpersonal communication skills.


• Ability to motivate people to understand the need for transportation services.


• Ability to keep accurate records and enter client data and codes into computer.


• Ability to manage time in face of conflicting priorities and high demand.


• Organizational and time management skills.


• Ability to work independently and cooperatively as part of a team.


• Reliable, regular attendance.


• Must have satisfactory completion of background check.


• Ability to positively portray the Transportation Program and Agency.
  

BENEFITS:

The Agency’s Benefits Plan allows employees to choose, among a number of benefit options including, but not necessarily limited to, PTO, 12 paid holidays each year, health insurance, dental insurance, vision insurance, Short-Term Disability (STD), Long Term Disability (LTD), accident insurance, critical illness insurance, Earned Sick & Safe Time (ESST), hospital indemnity insurance, basic life insurance, voluntary life insurance, 401k retirement plan, HSA, FSA – medical & dependent care, Proximal Health, CancerCare, Employee Assistance Program (EAP) and a Wellness Program. Programs, resources and benefits eligibility varies based on type of employment, funding availability, union/collective bargaining agreement, location, and length of service with United Community Action Partnership, Inc.

CLOSING DATE:   

As soon as possible.  Open to the public until filled

CONTACT:       

United Community Action Partnership, Inc.

320-235-0850

[email protected]

WEBSITE: 

www.unitedcapmn.org

                        United Community Action Partnership, Inc. is an EOE/ADA/AA Employer.