Dispatcher - Mobile Response Crisis Intervention

Catholic Charities of the Archdiocese of Newark is currently seeking a Full Time Dispatcher for our Mobile Response and Stabilization Services Program located in Jersey City, NJ.

Requirements:

• A high school diploma or GED is required; Associates or Bachelors degree is preferred
• 1-2 years experience in office operations is preferred

• Receiving, processing, prioritizing and documenting in Cyber incoming calls from Perform Care NJ and the parent -line.
• Coordinating the response of immediate and delayed calls with the available staff. Monitoring and maintaining communication with staff in the field.
• Providing updates and information to staff as required. Coordinating with other emergency service providers as needed.
• Providing calm and clear instructions to callers during high-stress situations
• Participating in ongoing training and staying informed about changes in dispatch procedures and technology
• Maintain logs and records of calls, activities and other information
• Managing the electronic Dispatch Board.
• Check eligibility at the time of dispatch and during the time of services provided
• Weekly schedule
• Ensure confidentiality is maintained through the securing of confidential information and performing work duties in a manner that protects against disclosure unless authorization has been given for such disclosure
• Resolve and report safety concerns or hazards immediately upon observation as per program or building protocols Ensure sign in/sign out protocols are maintained for staff.
• Familiarity with local geography and resources.

How to Apply:

• If you are a qualified candidate, passionate about working with children and families, please submit a cover letter, with desired salary, and a resume online.

Current Employees:

• Please be advised that current employees applying to open positions within the Agency are required to fill out an Agency Internal Job Application Form which is available for download to all employees on HR's public folders in Outlook. Please forward the completed form to HR via email to the agency email address indicated at the end of the application form.

AGENCY MISSION

• In response to the Gospel of Jesus Christ, Catholic Charities, as a ministry of the Archdiocese of Newark, serves the poor and marginalized and advocates for their needs in order to promote the inherent dignity and worth of all people without regard to race, religion, or culture.

BENEFITS

• CCAN offers a competitive compensation and comprehensive benefits package for employees, with an 80/20% cost split between employers (80) and employees (20). CCAN is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
• Potential eligibility for federal student loan forgiveness.