Dispatcher - *PLEASE READ REQUIREMENTS BEFORE APPLYING*

Description

The Role

• Evaluate customer calls and match the right technician to every job. 8AM - 5PM, Monday through Friday. 

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. 
• Relay accurate information to technicians, ensuring proficient, quality customer experiences 
• Manage the whereabouts and needs of every technician in the field. 
• Record results of each service call and create report summaries for senior management. 
• Be professional and establish customer rapport, encouraging repeat business. 
• Respond to customer requests, resolving issues and promoting the brand. 
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress. 
• Successfully schedule customer appointments for service, maintenance, or any other inquiry. 
• Coordinate installation schedules. 

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable. 
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team. 

Requirements

• Experience using Service Titan experience required. 
• Experience working in the HVAC or other service specific industry is required. 
• Must be comfortable making outbound calls and answering inbound calls.