Dispatcher Plumbing, HVAC & Electrical Services

Ostlund A Service Company is looking for an experienced Dispatcher with a strong understanding of the skilled trades (Plumbing, HVAC, Electrical, or Facility Services).

This is not a basic call center role, this position is the heartbeat of our operations, coordinating technicians, managing customer expectations, and keeping jobs running efficiently from start to finish.

If you thrive in a fast-paced environment, can juggle multiple priorities, and understand how field service work actually operates, we want to talk to you.

What You’ll Do

• Dispatch and coordinate technicians for service calls, projects, and emergency work
• Prioritize calls based on urgency, location, and technician skillset
• Act as the main point of communication between customers, technicians, and internal teams
• Monitor technician schedules, job progress, and route efficiency in real time
• Provide technicians with accurate job details, scope, and customer expectations
• Ensure jobs are properly documented, completed, and ready for billing
• Review work orders for accuracy, including not-to-exceed limits, materials, and labor
• Communicate updates, delays, and issues proactively to customers
• Assist in troubleshooting scheduling conflicts and last-minute changes
• Support technicians in the field with logistics, directions, and job information
• Maintain accurate records of calls, schedules, and job activity in dispatch software
• Ensure all required job checklists, photos, and documentation are completed
• Help drive customer satisfaction through clear communication and follow-up

What We’re Looking For

• Dispatch experience in a service-based or trade environment (REQUIRED)
• Experience in Plumbing, HVAC, Electrical, or similar field service industry strongly preferred
• Strong understanding of how field technicians operate day-to-day
• Ability to prioritize and make quick decisions under pressure
• Excellent communication skills, both with customers and field teams
• Highly organized with strong attention to detail
• Comfortable managing multiple jobs, schedules, and priorities at once
• Strong problem-solving skills and ability to think on your feet
• Experience with dispatching or field service software is a plus

Work schedule

• Monday to Friday
• On call
• Day shift
• Overtime

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching