Dispatcher/Service Support Specialist
York, PA
Open Office and a team-oriented type environment:
Hours are M-F 8:00 am-4:30 pm
We’re looking for a multitasking wizard to be our next Dispatcher/Service Support Specialist – Cooking & Refrigeration in York. You’ll be the center of communication between our customers, technicians, and internal teams- keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you’ll thrive here.
Essential Functions:
Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.
Task Maestro: Create work orders, maintain billing notes, and input data into our ERP.
Office Maven: Handle clerical duties like scanning, phones, and managing daily mail.
Customer Champion: Welcome and guide customers on repair follow-up.
Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
Safety Advocate: Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
Minimum Qualifications:
Experience Insight: Experience in a related field, such as dispatcher or operations, especially in a fast-paced environment.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older.
Self-Motivated and Organized: Excel at working independently with minimal supervision.
Tech-Savvy: Proficient in operating computers and office equipment, with a comprehensive understanding of Microsoft Excel.
Physical Demands:
Office Oasis: Primarily, work in a typical office environment.
Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
Balanced Posture: A mix of sitting, walking, and standing throughout your day.
Perks & Details:
Take your time: Paid time off + holiday pay
Benefits: Health, dental & vision insurance
Peace of Mind: Company-paid life and disability insurance
Future-Focused: 401(k) with company match
Town Share Program- Share in our company’s long-term financial success through our unique Town Shares initiative—grow with us and benefit as we thrive together.
Apply today and join a team that’s been keeping commercial kitchens cooking for over 75 years!
K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton.
K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.
K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."
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