Dispatcher/Shop Coordinator

Run the operation. Don’t just fill the board.

We’re looking for someone who can own the day—not just react to it.

This role sits at the center of our operation, coordinating field teams, managing inbound service requests, and keeping our fleet moving. If you’re someone who can make decisions in real time, solve problems under pressure, and keep things running when plans fall apart, this is the role for you.

What You’ll Do

• Own daily dispatching and scheduling for field crews
• Manage inbound service requests and prioritize work in real time
• Adjust routes and plans on the fly to meet service commitments
• Act as the point of contact for customer issues and service recovery
• Coordinate with the shop to keep trucks and equipment in service
• Identify inefficiencies and continuously improve how work gets done

What We’re Looking For

• 3+ years in dispatch, operations, or service coordination
• Experience in a fast-paced, high-volume environment (HVAC, logistics, field services, facilities, etc.)
• Someone who makes decisions—not waits for direction
• Strong communicator who can handle both customers and field teams
• Highly organized and able to manage multiple priorities at once
• Comfortable using dispatching, routing, or fleet systems

What Sets You Apart

• You’ve handled days where everything went wrong—and figured it out
• You take ownership of problems and see them through to resolution
• You think in terms of efficiency, time, and outcomes—not just tasks
• You’re calm under pressure and don’t get overwhelmed by volume

What You’ll Get

• Competitive base salary + performance bonus
• High-impact role with visibility into operations and leadership
• Opportunity to grow into broader operations or leadership roles
• A team that values accountability, reliability, and getting the job done right

Our DNA

We hire people who are:

• Team First
• Accountable
• Dependable
• Positive and solutions-oriented