Disposition Clerk

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is an on-site position. 

Address: 240 4th Ave. Pittsburgh PA 15222.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. 

PAY TRANSPARANCY

This role will offer $ 15.00- $15.50 hourly, depending on experience, skills, and location.

WORKING HOURS

Monday-Friday: 8:00 AM – 4:30 PM 

POSITION SUMMARY 

The Payment Desk role is responsible for receiving, processing, and reconciling in-person customer payments, ensuring accuracy, security, and professional customer service. This position requires handling large volumes of cash, checks, or credit card payments, managing deposits, and maintaining composure in high-stress or escalated customer situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Record court decisions and update case records accurately in the system.


• Respond to citizen inquiries in person, by phone, or through written communication.


• Answer telephone inquiries and provide general information related to court records or case status.


• File and maintain court dockets and related documentation.


• Ensure records are complete, organized, and maintained in accordance with established procedures.


• Communicate with internal teams to resolve record discrepancies or documentation issues.


• Work in a productive, safe, and cooperative manner in accordance with all company policies.


• Perform other administrative or operational duties as assigned.

What You’ll Need to Succeed

• Ability to maintain accurate records and documentation· Strong attention to detail and organizational skills.


• Ability to remain professional and composed when interacting with frustrated or hostile individuals.


• Ability to follow written and verbal instructions and maintain confidentiality of sensitive information.


• Ability to communicate clearly with citizens and coworkers.


• Basic computer and data entry skills.
  

EDUCATION / EXPERIENCE / SKILLS

• High School Diploma or GED from an accredited institution required.


• Some customer service experience preferred.

DECISION-MAKING LATITUDE

• Decisions are made with the best interests of the company in mind, guided by ethical considerations and sound judgment. All decisions will be subject to oversight to ensure alignment with business objectives and organizational integrity.


• Works under close supervision and may help others complete more complex tasks.


• Decision making is limited to strictly defined parameters. Accountable for quality and accuracy of own tasks.

Physical Demands and Working Conditions

• Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance


• Healthcare & Dependent Flexible Spending Accounts (FSA)


• Health Savings Account (HSA) with Employer Contribution


• Company Paid Life and AD&D Insurance


• Company Paid Short- & Long-Term Disability


• Employee Assistance Program (EAP)


• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays


• PTO Accrual


• Sick Time Accrual


• Parental Leave


• Jury Duty


• Military Leave


• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)


• Critical Illness


• Accident Insurance


• Identity Theft Insurance


• Pre-paid Legal Insurance


• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
 https://businessprocessingsolutions.bamboohr.com/careers