Dispute Analyst

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!

We are seeking a detail-oriented and analytical Dispute Analyst to join our team. The ideal candidate will be responsible for investigating, analyzing, and resolving customer disputes and chargebacks in a timely and accurate manner. This role requires strong analytical thinking, excellent communication skills, and a thorough understanding of financial transactions and dispute processes. 

In this role, you’ll be reviewing chargebacks and payment disputes, figuring out what happened, and working with different teams to make things right, fast and fair. This is a great fit for someone who’s curious, organized, and loves solving problems. If you’ve got a background in retail, payments, or customer service and enjoy connecting the dots, you’ll feel right at home here. 

Key Responsibilities: 

• Investigate and analyze disputed transactions to determine their validity 

• Collaborate with internal departments (e.g., Customer Service, Risk, Finance) to gather relevant information 

• Respond to chargebacks and disputes in accordance with card network and regulatory guidelines (Visa, Mastercard, Amex, etc.) 

• Prepare and submit documentation to issuing banks and processors within required timeframes 

• Track and report dispute trends, escalations, and root causes 

• Ensure compliance with internal policies, industry standards, and regulatory requirements 

• Assist with audits, reporting, and continuous improvement initiatives 

Qualifications: 

• 1–2 years’ experience in retail, customer service, payments, or disputes 

• Solid problem-solving skills and sharp attention to detail 

• Excellent written and verbal communication skills 

• Ability to work independently and handle high volumes of work under tight deadlines 

• Must be familiar with MS Excel and Word, and able to learn new systems quickly 

• Preferred experience with payment platforms or chargeback tools  

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.

**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.