Dispute Resolution Specialist

Description

Better Business Bureau of Minnesota & North Dakota 

BBB is an international non-profit network consisting of more than 100 BBBs across North America. BBB is one of the most recognized and trusted brands in the nation. BBB of Minnesota and North Dakota is supported by more than 6,600 Accredited Business, all of whom share BBB’s vision for an ethical marketplace where buyers and sellers trust each other.  

BBB is more relevant than ever! For more than 100 years, our nonprofit organization has helped consumers find businesses, brands, and charities they can trust. We provide unbiased marketplace support, lift up consumer voices, champion ethical business practices, and provide community education. 

We are currently seeking a versatile, energetic, and integrity driven Dispute Resolution Specialist to join our Operations team in our Burnsville, MN office. (This is an in-office Monday-Friday position. We do not have a hybrid schedule at this time).   

When you join the team at Better Business Bureau, you can expect a culture that is future focused, supportive, and highly collaborative. Our employees share in BBB’s vision and are passionate about the work we do. We encourage each other to embody BBB’s mission of building trust, integrity, and ethics. We value innovation, a continual learner mindset and hard work. We value diversity and inclusion. We make space for opportunities to recharge and cultivate deeper relationships among colleagues thanks to our Wellness Committee and Fun Patrol initiatives.

Position Summary 

The position provides a forum for counseling between consumers and businesses and provides resources for the general public to acquire basic consumer and business information. 

Primary Duties and Responsibilities 

Core duties include, but are not limited to: 

• Processing incoming complaints from general public 
• Follow-up contact with consumers and/or businesses 
• Processing of consumer reviews 
• Perform file reviews on companies to track patterns of complaints as needed 
• Data entry into organization system 

Requirements

Experience, Skills and Abilities 

• High School Diploma or completion of GED 
• 1+ year’s prior experience in an office setting with general office duties and responsibilities. 
• Strong verbal communication skills with clear, easily heard, and understandable telephone voice. 
• Strong written communication skills with ability to respond to e-mail inquiries using proper sentence structure, grammar, and language rules. 
• Strong customer service orientation and interpersonal skills, with excellent problem solving and conflict resolution skills. 
• Demonstrated ability to effectively interact with a wide range of individuals. 
• Ability to work effectively in a team environment. 
• Self-starter, willing to take on additional assignments that may be outside of typical job duties. 
• Strong organizational skills and ability to effectively multi-task. 
• Proficient use of Microsoft Office, with demonstrated capability in Word, Excel, and Outlook.  
• Bi-lingual skills will receive priority consideration. 

Compensation & Benefit Information: 

• Anticipated Starting Salary Range: ?$23-$25 per hour 
• Please note that the pay range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and education. 

Benefits Summary 

• Health, Dental, FSA, HSA, Vision 
• Company provided Life Insurance, Short-Term and Long-Term Disability 
• 401(k) and generous Match + Other 401(k) Employer Contribution paid per pay statement 
• Paid Time Off 
• Paid Holiday Schedule 
• Floating Holiday 
• Early-off paid "Flex Fridays" in summer months 
• Wellness Room with massage chair, weights, and walking workstations and more! 
• Positive and engaging work culture 
• Professional development opportunities 
• Free parking and convenient location: Burnsville, MN (near I-35 and Hwy 13)