Disputes Analyst

Job#: 2026770
Job Description:
Title: Disputes Analyst
Client Industry: Financial Services
Job Type: 1+ year contract
Location: San Antonio, Texas - ONSITE 100%
Schedule: Monday through Friday standard shift 40-hour work week
Openings: 1
Interview Process: 1 virtual round
Day-to-day Responsibilities:

Analyzes non-IT business problems and articulates requirements to support process improvement opportunities.
Creates framework for assessing financial payback. Identifies alternative solutions and makes recommendation.
Prepares documentation of current and desired state.
Develops requirements and builds a common understanding between process owners and solution developers.
Role demands ability to assess process performance, strong written and verbal communication skills, and experience in preparing ROI statements for proposed investments.
Must have skills/technologies:
1+ year of Fraud Investigations experience
2+ years of REG E experience
1+ year of Back Office Dispute Resolution experience
Detail Oriented
Ability to de-escalate issues

Nice to haves’ skills/technologies:
VROL would be ideal – ok if similar system (Mastercard, etc.)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected]

or

844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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