Distribution Associate

Position Summary:

The Retirement Plan Distributions Specialist is responsible for accurately and efficiently processing participant distributions related to qualified retirement plans (401(k), 403(b), profit-sharing, etc.). This role ensures compliance with IRS regulations, internal policies, and client-specific plan rules while delivering exceptional service to plan sponsors and participants.

Key Responsibilities:

• Process participant distribution requests, including lump sum, partial, required minimum distributions (RMDs), hardship, and loan offset distributions.


• Review and verify completed distribution paperwork for accuracy and compliance with plan rules and federal regulations.


• Maintain accurate records of processed distributions in accordance with internal procedures and regulatory standards.


• Coordinate with internal departments (Recordkeeping, Client Services, etc.) to ensure timely and accurate processing.


• Communicate directly with participants and plan sponsors to resolve questions, obtain missing information, and provide status updates.


• Assist with mailing or secure digital delivery of distribution packets.


• Create and maintain Salesforce or other CRM system cases to track and document all distribution activity.


• Escalate issues to management or compliance as needed.


• Contribute to the development and refinement of procedures and checklists related to distribution processing.


• Ensure deadlines are met and service levels are maintained.

Qualifications:

• 1–2 years of experience in retirement plan administration, financial services, or a similar role (preferred).


• Familiarity with qualified retirement plans and distribution types (401(k), 403(b), IRAs, RMDs, hardship withdrawals).


• Working knowledge of IRS regulations regarding retirement plan distributions is a plus.


• High attention to detail and accuracy.


• Strong organizational and time management skills.


• Excellent written and verbal communication skills.


• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Salesforce or recordkeeping systems a plus.

Preferred Traits:

• Client-service mindset with a focus on professionalism and confidentiality.


• Comfortable working in a deadline-driven environment.


• Proactive, self-motivated, and dependable.