We are looking to make a critical addition to our talented Circulation leadership team. As a Delivery Manager, you will provide resources, expectations, support, and encouragement to Distributor’s to meet their service goals. You will plan and implement new programs while meeting service and circulation goals for home delivery and single copy. The ideal candidate thrives in a fast paced team and can be adaptable with the ever changing Distribution environment.
What you will do:
Oversees the operations of 3 Bay Area Distribution facilities to include visiting the centers during the operating hours between midnight and 6:00 am
Contacts subscribers and works with the Distributors to resolve delivery problems; check delivery when necessary to ensure delivery concerns are resolved in a timely manner and set performance standards and expectations for Distributors
Collaborates with the Circulation Operations management team, Customer Service Director and other staff in the Circulation Division
Manage paperwork necessary to ensure that all independent contractor agreements remain current, accounting adjustments are accurate and submitted timely
Work with Distributor to meet customer service expectations of a complete dry readable newspaper on time, and as requested by the subscriber
Manages the distribution of newspapers and meets service requirements of various alternate products; may be required to deliver a newspaper route or redeliver a missed delivery to a subscriber’s residence
What you will bring:
2-3 years of circulation or distribution experience
Ability to lead, plan, organize and manage the work of a Distribution Center in a shared-leadership environment
Perform in a stressful, rapidly changing, deadline oriented work environment
Knowledge of independent contract law
Ability to analyze and compile statistical data in order to manage key data
Problem solving skills within a team environment
Make decisions daily based on late truck arrivals, Distributor delivery problems affecting the delivery of the core newspapers and alternate partners
Has regular interaction with transportation and Alternate publication partners
Proficient in the use of personal computer applications such as Excel and Word
Proficient in basic accounting functions pertaining to home delivery and single copy carrier billing
Customer service and communication are key requirements for success in this role
4-year college degree (specify: BA/BS in any field.)
Work environment:
Schedule may require working early morning hours and delivery of routes. This is a hybrid role with onsite requirements based on business needs.
Must be located near the Bay Area.
Delivery managers work in the early morning, fast paced environment and must meet delivery deadlines of up to 40,000 papers every day. Work duties are somewhat variable and require the selection of standard procedures from among several that apply.
The annual salary range is $68,000 - $75,000 + bonus (up to $12,000 annually) based on performance. Pay is based on several factors including but not limited to education, work experience, time in role, certifications, etc. In addition to your salary, MediaNews Group offers a comprehensive benefits package, and a 401K plan (all benefits are based on eligibility).
Who we are:
Bay Area News Group, a subsidiary of MediaNews Group, offers news reporting and third party advertising and marketing opportunities through its multi-platform products which include: web, mobile, tablet, and print. We are one of the largest media groups in the U.S., serving high-value audiences and connecting advertisers to them. MNG publishes award-winning content (49 Pulitzers) that amasses and engages a nationwide audience via 800 multi-media platforms including web, mobile, social, and print. We are transforming the news industry.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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