Distribution Operations Manager

Delivery Manager 

To act as a TMC Manager for the San Antonio Express-News. This position leads a team of full-time and part-time employees who work with independent newspaper contractors to provide quality delivery service to non-subscribers.

Primary Responsibilities

• Responsible for the timely and dry delivery of all products in an assigned geography.
• Responsible for facilitating the delivery of all products when they are not managed by a delivery agreement.
• Responsible for managing and scheduling the efforts and expenses of the Distribution Center staff.
• Responsible for training and developing Distribution Center staff.
• Manage route structure, carrier/agent profit analysis, delivery deadlines, and carrier retention to achieve company goals.
• Maintain/Oversee subscriber files, routers, route lists, and all other routine reports, records and forms in a timely and accurate manner.
• Contact customers with service related problems; resolve in a timely and permanent manner.
• Verify the accuracy of information for the Distribution Center going to and coming from independent contractors, customer service, circulation sales, finance, delivery partners, etc.
• Ensure compliance with independent contractor agreement; recommend corrective action for violations.
• Communicate progress and problems to supervisor in a timely and accurate manner.
• Participate and lead Distribution initiatives to achieve company goals and participate in project teams as needed.
• Maintain a positive work environment for all employees and contractors.
• Maintain facilities that are clean, safe, and secure. To promote and reinforce Human Resource policies regarding employment, harassment, training, etc. and to take appropriate action as needed to ensure facilities meet all regulatory standards (fire, building codes, OSHA, DOT, AAM, ADA).
• Other essential duties and tasks as assigned.
   

Business Relationships
 

• Single Copy
• Transportation
• Production
• Circulation/Distribution Systems Operations
• Finance
• Technology
   

Competencies/Critical Skills
 

• Must have planning, problem solving, statistical, motivational, and oral and written communication skills.
• Must have computer skills using MS Office, MS Outlook, MS Excel, and MS Word.
• Must be able to work in a Team Environment.
• Must be a Self-Starter.
• Must be able to work a flexible schedule; ability to deliver papers while driving.
• Must have and always maintain reliable transportation, valid Texas driver's license, and proof of auto liability insurance.
• Must have the ability to work in a fast paced, constantly changing production environment.
• Must have a High School Education.
• Bi-Lingual preferred.
   

Describe the Most Challenging Aspect of This Position
 

• Hours and days worked throughout the work week.
• Learning how to manage employees and contractors in a fast-paced operation.

What Type of Decisions Does This Person Have the Authority to Make Without a Supervisor's Approval?

• All scheduling and operational decisions as it affects the overall operation on a daily and weekly basis.

What Type of Decisions Does This Position Refer to Others for Approval?

• Any personnel issues or financial decisions above budgeted amount.

What Are the Measures of Success for This Position?
 

• Percentage of addresses delivered by contracted deadline.
• Carrier need as a percentage of total carriers.
• Industry and Hearst accepted KPI's.
• Managing and training their staff to operate a team environment.
   

What Is the Most Relevant Financial Responsibility of This Position?

• Delivery Manager will have an expense budget that needs to be met and managed.

Requirements 

• Three years of management experience in a fast paced, deadline-oriented customer service field preferred
• Newspaper experience preferred
• 4 year college degree preferred
• High School education required
• Computer skills, MS Office, MS Outlook, MS Excel, MS Word required
• Walking-Sitting-Climbing Stairs required
• Lifting to 35 pounds, Pushing or pulling up to 65 pounds required
• Forklift operations capability required
• Repetitive finger movements, twisting or pressure involving wrists and hands required 

The Express-News is the third-largest daily newspaper in Texas and the only daily in San Antonio. It serves a metro area of 2.5 million people. By one name or another, it traces its roots back to 1865. Over the past three years, the paper has reorganized to focus on digital journalism and substantially increased the audience for its subscriber website, ExpressNews.com. Over the same period, the Express-News has won a George Polk Award, two IRE (Investigative Reporters and Editors) Awards, and numerous regional and state journalism prizes.
It is part of Hearst, a diversified global media, services and information business. Hearst Newspaper Group includes the Express-News, the Houston Chronicle, the Austin American-Statesman, the San Francisco Chronicle, the Albany Times Union and other daily and weekly papers.