Distributor On-Boarding Manager

Join Fintech in Tampa, FL as a Distributor On-Boarding Manager

Responsible for leading the end‑to‑end onboarding process for new distributor partners within the Fintech ecosystem. This role ensures that distributors are fully enabled, compliant, trained, and technically integrated to deliver a seamless customer and partner experience. The manager works cross‑functionally with Activation, Integration, Distributor Sales Team and Distributor Program Team to accelerate revenue readiness and establish long‑term distributor success.

Essential Functions:

• Own the complete onboarding lifecycle for all new distributors, from on-boarding to go‑live and processing invoices and on-boarding retailers.


• Develop and execute structured onboarding plans tailored to each partner’s business model.


• Coordinate integration, setup, portal access, and training.


• Ensure full product knowledge and buy in to complete invoice submission, reconciliation, compliance with alcohol invoices.


• Lead onboarding kickoff calls, weekly touchpoints, and readiness reviews.


• Build and continuously improve onboarding workflows, SOPs, tools, and metrics.


• Identify bottlenecks in distributor activation and implement process improvements.


• Track onboarding timelines, performance indicators, and distributor readiness milestones.


• Serve as the escalation point for onboarding issues and coordinate internal resolution.


• Partner closely with activation, integration, Distributor Sales and Distributor Program team. to ensure alignment and a smooth onboarding journey.


• Communicate progress, risks, and timelines with distributor leadership.


• Deliver product training, platform walkthroughs, and operational guidance.


• Create scalable training materials: playbooks, quick-start guides, checklists, and video content.


• Transition fully activated distributors to Distributor Sales Team with documented handoffs.

Qualifications:

• College Degree preferred


• Experience in beverage industry within distributor, or related field


• Knowledge of three-tier alcohol distributor model -- a plus


• Excellent project management skills with experience managing multiple distributor partners concurrently.


• Exceptional communication and relationship‑building skills with both technical and non‑technical stakeholders.


• Knowledge of Microsoft Office suite and CRM tools (Salesforce).

About Fintech:

For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail, hospitality, and alcohol industries. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology.

Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We E-Verify.