District Development Manager (Territory Manager)

Description

The District Development Manager (DDM) is responsible for the effective operation of multiple company-operated business units. This role focuses on ensuring customer satisfaction, developing store personnel, and maximizing profitability through efficient operations. The DDM will work toward achieving store- and district-level goals related to revenue, ROI, expense control, merchandising, margins, compliance, and brand image. 

Essential Functions:

• Ensure daily cleanliness and active customer engagement at all stores and business units. Maintain all image program standards.
• Provide qualified, optimal support to assigned business units, including recruiting, training, and developing store personnel at all levels. Verify completion of hiring packets and training checklists.
• Drive fuel and merchandise volume and margin targets. Recommend changes to maintain a competitive market posture.
• Monitor and report on competitive activity (e.g., pricing, new builds, operations) through regular surveys and analysis. 
• Perform store inspections, implement marketing programs, and resolve store-level accounting discrepancies.
• Oversee timely and accurate accounting and administrative processes. Monitor sales, cash handling (cash over/short, drops, draw limits), inventory, audits, payroll, regulatory compliance, customer complaints, and maintenance.
• Ensure execution of merchandising standards including planograms, brand placements, shelf stocking, product freshness/code dates, and cleanliness of food and beverage areas. 
• Respond appropriately to store emergencies such as alarm calls, gas spills, break-ins, and robberies. Monitor and verify security systems (camera angles, DVR recordings, etc.) 24/7. 
• Implement strategies and analyze data to recommend and execute actions that ensure district-level goal achievement. 
• Apply strong leadership principles including employee motivation, performance management, recognition, and accountability.
   

Accountability:

• Overall performance and compliance of business units within the assigned district.
• Enforcement of image standards, inventory control, and cash handling policies. 
• Protection of company assets and adherence to company code of conduct, policies, and procedures.

Requirements

• Bachelor's degree in Business Management or equivalent education and industry experience preferred. 
• Minimum of 3 years of supervisory and/or retail management experience.
• Ability to travel regularly to store locations throughout the week.
• Strong analytical, written, and verbal communication skills.
• Proficient in Microsoft Office and intermediate computer skills required. 
• Strong problem-solving abilities with the capacity to work independently.
• 24/7 availability and dedication to the role. Must be able to travel and stay overnight as needed for meetings or business purposes.