District Manager - B's Ace Hardware

Boise, ID Area (4 Store Locations)

Do you have what it takes to be part of the best hardware store on the planet? B's Ace Hardware is looking to add an exceptional leader to our incredible team. If you're passionate about developing people, driving business results, and want to contribute to a company you can believe in, we want to hear from you.

B's Ace Hardware is an equal opportunity employer and a drug-free workplace. Candidates must be over the age of 18 and able to pass a criminal background check prior to hire, as well as meet the requirements below.

Position Overview

B's Ace Hardware is seeking a highly motivated and results-driven District Manager to provide leadership and strategic direction for four retail locations in the Boise, ID area. This senior leadership role is responsible for the overall performance, profitability, and operational excellence of all stores within the district. The District Manager will develop and mentor Store Managers, drive sales and profit growth across all locations, ensure brand consistency and exceptional customer experiences, and execute strategic initiatives that position B's Ace Hardware as the premier hardware retailer in the market. This role requires regular travel between store locations (approximately 60-70% of time) and the ability to think strategically while remaining connected to store-level execution.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Strategic Leadership & Business Performance

• Drive district-level financial performance including sales growth, profit margins, expense control, and inventory management across all four locations
• Develop and execute annual business plans and budgets for the district in alignment with company objectives
• Analyze comparative performance metrics across locations to identify opportunities and allocate resources strategically
• Conduct market analysis and competitive intelligence to position stores effectively within the Boise market
• Make capital allocation decisions for store improvements, equipment, and facility enhancements
• Implement promotional and merchandising strategies with consistency and local market relevance

Multi-Site Operations Management

• Conduct regular store visits to assess operational standards, identify issues, and ensure brand consistency
• Monitor and ensure compliance with company policies, procedures, safety standards, and regulatory requirements across all locations
• Optimize inventory management and product mix across stores based on local demand patterns
• Ensure stores maintain proper staffing levels, scheduling efficiency, and labor cost controls
• Coordinate cross-store initiatives and resource sharing to maximize district efficiency
• Identify and resolve operational challenges that impact customer experience or business results

Leadership & Talent Development

• Recruit, hire, develop, and retain four high-performing Store Managers
• Provide coaching, feedback, and performance management to Store Managers with clear accountability
• Build succession plans and leadership pipelines within the district
• Foster a culture of accountability, empowerment, and autonomous decision-making at the store level
• Participate in hiring decisions for key store-level positions
• Conduct performance evaluations and compensation reviews for Store Managers
• Model company values and create an inclusive, engaging work environment across all locations

Customer Experience & Brand Standards

• Ensure exceptional customer service and consistent brand experience across all district locations
• Review customer feedback data and implement improvements to address concerns
• Hold teams accountable for achieving customer satisfaction targets
• Monitor competitive customer service practices and ensure B's Ace Hardware maintains market leadership
• Resolve escalated customer concerns with professionalism and sound judgment

Communication & Collaboration

• Communicate business goals, priorities, and initiatives clearly to Store Managers and their teams
• Build strong working relationships with corporate support teams, vendors, and community partners
• Represent the district in company meetings and strategic planning sessions
• Share best practices and innovative ideas across the organization
• Provide timely, accurate reporting on district performance to senior leadership

Ideal Candidate Attributes

• Multi-Unit Expertise: Proven success managing multiple retail locations simultaneously with strong operational and financial results
• Strategic & Analytical Thinking: Ability to analyze complex data, identify trends, and make informed decisions that drive business performance
• Leadership Presence: Executive presence with the ability to influence and inspire at all organizational levels
• People Development Focus: Track record of developing leaders who go on to greater responsibility; finds fulfillment in others' success
• Operational Excellence: Deep understanding of retail operations, P&L management, and process improvement
• Adaptability: Thrives in a dynamic environment with competing priorities and can pivot quickly when business needs change
• Results Orientation: Demonstrates urgency and accountability for achieving measurable business outcomes
• Communication Skills: Outstanding ability to communicate clearly and persuasively in writing and verbally with diverse audiences
• Autonomy & Initiative: Self-directed and proactive with strong problem-solving capabilities
• Passion for Retail: Genuine enthusiasm for the hardware industry, customer service, and the B's Ace Hardware brand
• Integrity: Embodies company core values and maintains the highest ethical standards

Core Competencies

Financial & Business Acumen

Demonstrates strong understanding of P&L drivers, budget management, and financial analysis. Makes sound business decisions based on data and market conditions. Allocates resources effectively to maximize ROI across the district.

Multi-Site Leadership

Effectively prioritizes across locations, delegates appropriately, and empowers Store Managers to lead autonomously. Balances strategic oversight with tactical support when needed.

Talent Management & Development

Recruits top talent, provides meaningful coaching and development, holds leaders accountable, and builds organizational capability for future growth.

Customer-Centered Focus

Champions customer needs throughout the organization. Uses customer insights to drive decisions and ensures teams consistently deliver exceptional experiences.

Operational Excellence

Ensures stores operate efficiently, safely, and in compliance with all standards. Identifies and implements process improvements that enhance productivity and results.

Strategic Planning & Execution

Translates company strategy into actionable district plans. Sets clear priorities, monitors progress, and adjusts course as needed to achieve objectives.

Communication & Influence

Builds trust and credibility through transparent, timely communication. Persuades and motivates others to embrace change and achieve shared goals.

Ethics & Compliance

Models and enforces the highest standards of integrity. Ensures all associates understand and adhere to company policies and legal requirements.

Change Leadership

Embraces change and helps others navigate transitions successfully. Demonstrates resilience and maintains team morale during periods of uncertainty.

Qualifications

Required

• 7+ years of retail management experience with progressive responsibility
• 3+ years of multi-unit/district management experience with direct responsibility for 3+ locations
• Proven track record of achieving sales, profit, and operational goals across multiple sites
• Demonstrated success in developing and coaching store-level leaders
• Strong proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Experience with POS systems, inventory management software, and business intelligence/reporting tools
• Valid driver's license and reliable transportation for travel between store locations
• Availability to work flexible hours including occasional evenings, weekends, and holidays as business needs require

Preferred

• Bachelor's degree in Business, Retail Management, Marketing, or related field
• Experience in the hardware, home improvement, or building materials industry
• Familiarity with the Boise market and local competitive landscape
• Experience with Ace Hardware systems and operating model

Physical Requirements

• Regular travel between store locations within the Boise area (60-70% of time)
• Ability to drive for extended periods
• Ability to walk store locations for extended periods during site visits
• Occasional lifting and moving of merchandise or supplies up to 30 pounds
• Ability to move up and down stairs and through stock rooms/back-of-house areas
• Ability to work on a computer and read information, often in small print
• Visual and auditory capabilities to observe store operations and interact with teams

Compensation & Benefits

This is a full-time, exempt position. Compensation is commensurate with experience and includes performance-based incentives tied to district results.

Job responsibilities may change based on the needs of the business. B's Ace Hardware is an equal opportunity employer and a drug-free workplace.

Benefits

• Paid time off
• Employee discount
• 401(k)
• Other