District Manager

General Summary

Responsible for overseeing multi-unit optometric practices and coordinating all aspects of the practice’s day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support, and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensure the execution of superior service through delivery of the highest patient experience in all areas of the practice’s team and business.

Essential Functions

Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention

Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty

Manage the business operations of assigned practices and be accountable for their financial and operational successes.

Implement and enhance process improvement initiatives that provide greater efficiency across assigned practice operations

Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfaction

Lead, manage and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management

Build a partnership and act as a liaison between direct reports and Doctor, other lines of business, and shared services

Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors

Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty

Gain needed support from key stakeholders to lead and manage changes to successfully integrate practices

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Relies on extensive experience and judgment to plan and accomplish goals

Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders

Strong leadership skills to coordinate and motivate teams, management, and doctors

Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget

Proven ability to successfully manage risks/issues at multiple practices

Ability to elicit cooperation from Senior Management and other departments

Demonstrates ability to be a decision-maker showing balanced consideration of business issues

Excellent written and verbal communication skills and analytical skills

Strong business aptitude and problem-solving skills

Strategic skills to support envisioning work, program planning, and forecasting

Willing to travel as required (estimate 70%)