District Manager - Dunkin

We are looking for a District Manager to help manage Dunkin' locations ( up to 5)

A District Manager is responsible for providing strong, positive leadership to his/her team to deliver great operational results, meet all company's objectives, build a strong bench of people and, demonstrate ability to lead others. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards. Our company has great leadership team to help you support into this new role and has stunning performance for past two years on all operational metrics. You will be part of a winning culture and store that has Steller performance in place already.

Benefits:
Competitive pay
Free Meal
Empowerment to manage others
Ability to participate in Health Plan
Fun Working enviornment
Vacation/ Sick pays
Excellent Bonus Plan
Growth Ability to become Multi Unit
Auto Allowance

Competencies:

Great Focus:
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for:
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important goals
Establish goals and deliver results
Seeks ideas and best practices from other individuals

Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from occurring
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration
Leads others; negotiates and takes effective action

Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate

Good to have:

Restaurant, retail, or supervisory experience
Ability to work early morning from 6am
Ability to work 50 hrs per week
Digital Technology skills to operate back office system

Responsibilities:

Team Environment:
Hire, train, Retain and, develop Managers
Communicate job expectations to their Managers
Plan, monitor, appraise and review their Managers'' job performance
Provide coaching and feedback; disciplines when appropriate

Operational Excellence:
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
Ensure Brand standards and systems are executed
Manage Donut orders with Kitchen and submit all food orders and make weekly schedules
Ensure online training is completed for new hire
Deliver speed in d/thru as role play for other employees in store.

Profitability:
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results
We have strong bonus plan that allows you additional earning up to $10,000 per year

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