District Product Support Manager (Southeast, U.S.)

Develon is looking for a District Product Support Manager to join our dynamic and growing team!

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions’ by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Develon products, visit na.develon-ce.com.

What You'll Do

The District Product Support Manager (DPSM) represents the company at the dealership/customer level. This role is responsible for maintaining good relations between the company, Dealer Channel and the end-users of our products. DPSM's assist our dealers in their efforts to provide top quality parts and service levels and are responsible for developing our dealer product support capabilities. They also focus on dealer development with regards to best practices to improve dealership parts and service department efficiency and profitability. Much of what the DPSM does is focused on customer retention, which translates to increased market share due to repeat sales.

Dealer Management and Customer Service

• Dealership evaluation via the Dealer.     
• Parts and Service Review (DSR) processes.
• Assist District Sales Managers in initial capability evaluation of potential new dealerships.
• Assist new dealers in setting up their parts/service departments.
• Assure dealers have a clear understanding of the Company Policies and Procedures.
• Assist in Dealer terminations.
• Manage dealer relationships, follow up on Dealer Service, Parts Review, and dealer upgrade process.
• Advise dealer sales staff on proper service and maintenance of all company products.
• Evaluate and act on requests from dealers regarding commercial policy adjustments.
• Drive District parts sales to meet AOP targets.
• Support all parts and service programs through an active promotion at the Dealerships.
• Be available to assist in situations requiring technical support or feedback.
• Responsible for direct communications with dissatisfied customers to resolve complaints.
• Drive stocking and planning behaviors of Dealers.
   

What You'll Need to be Successful

• Technical - associate's degree
• 3-5 years OEM experience
• 2-3 years in the product support field or 1 to 2 years as a DSM Trainee
• Willing to travel 50%-75%
• Reside near an airport - helpful
• Technically astute
• Make sound, timely decisions
• Good communicator, good listener
• Strong negotiation skills
• Strong financial acumen
• Good interpersonal skills
• Proficient with MS Office
• Good time management skills, organized

What We Offer

• Competitive Compensation and Benefits Program
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization
• Growth opportunities

 DEVELON is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 678-714-6363. The Company's hiring location is Suwanee, GA.