District Service Manager - Marine

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and its a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Hondas, we want you to join our team to Bring the Future!

Job Purpose

(Ideally, this person would reside in the TX/LA area and their coverage area would be TX/LA/MO/OK/CO/NM/KS/NM)

In this role, you will be responsible for delivering technical service support, education, and problem resolution directly to marine dealers, to positively impact retail customer satisfaction. Travel to marine dealers to serve as a guide to enhance the marine dealer's service efforts. Visit all new marine dealers to initiate understanding of how Honda Marine operates in all product support phases and what responsibilities the dealer has to Honda Marine and the mutual customer. Educate dealership personnel in each of the dealership's Service-related departments as to Honda Marine policies, procedures, general Honda Marine operations, and product technical items. Support Marine Techline activities on a scheduled basis.

Retrieve marketplace information of Honda product performance in order to help improve products for the future. You will be the primary liaison between Honda Marine and dealers to resolve customer relations issues in a timely manner.

Key Accountabilities

Provide customer support for dealers and retail customers.
Provide field technical product information.
Provide technical training information and motivation.
Complete special projects as assigned.
Support Techline call duties on a scheduled basis.

Qualifications, Experience, and Skills

Bachelors degree in Business or Industrial field is preferred, or equivalent experience in a related technical field
Vocational or Marine technical training education is desirable
3 years of technical and at least 2 years of management experience at retail or wholesale level in the Marine (or related) industry, to include service management, field service representative, or technical training
Good working knowledge of the Marine industry, Marine industry products, excellent technical understanding of Marine internal combustion engines, Marine drive lines, Marine rigging, diagnosis, and repair
Dealing with people and complex issues is an essential part of this position. Good interpersonal and the ability to communicate on any level with internal or external personnel. Strong skills in negotiation and motivation are a must.
Ability to operate and train on key automotive/marine precision measuring equipment and engine monitoring equipment. Working knowledge of P/C computer systems and all common office program applications for reporting and presentations.

Workstyle

Remote

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards:
Competitive Base Salary
Annual Bonus
Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, paid holidays, sick time, personal days
401K Plan with company match + additional contribution
Lifestyle Bonus
Relocation assistance

Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs

Additional Offerings:
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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