District Service Manager - Minneapolis, MN (and SD and WI areas) - Full-time

District Service Manager - Minneapolis, MN (and SD and WI areas) - full-time

$65000 - $70000 / year

This position is benefits and bonus eligible

This position will service multiple locations within the assigned areas

BENEFITS:

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More!

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The District Service Manager (DSM) will work a defined schedule at locations within their assigned areas; malls, fitness clubs, amusement parks, etc. Duties will include, overall P&L responsibility (including locations managed by direct reports), client relationship management, managing the daily work and professional development of direct reports, and leading the planning and execution of equipment installations and removals. Duties will also include performing monthly collections, repairing, cleaning, and performing regular maintenance on equipment.

KEY RESPONSIBILITIES

• Overall responsibility for area P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.


• Deliver effective leadership and coaching to a team of approx 15.


• Develop and maintain strong relationships with key stakeholders including, customers, clients, and peers.


• Identify Key Performance Indicators to maximize flow-through to improve profitability.


• Manage recruiting, hiring, and training of all positions within district.


• Inspect and perform maintenance on equipment; Strollers, Stroller Management Units, Massage Chairs, and Locker Systems.


• Perform cash and credit card collections accurately and efficiently, deposit collections and complete end of month paperwork in a timely manner.


• Complete and submit all necessary reports in an accurate and timely manner.


• Regular cleaning and testing to ensure clean and functional equipment is available.


• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.


• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.


• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.


• Assist with the installation of new locations or the upgrade of existing locations.


• Daily local travel travel to service multiple areas in MN, SD and northern WI.


• Other duties as assigned.

PERSONAL CHARACTERISTICS 

• Possess strategic planning and thinking skills, business acumen and value chain mind set.


• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment.


• Ability to forge solid relationships with external constituents; customers, facility management, etc.


• Manage across a wide range of capabilities and personalities.


• Superior management skills; ability to influence and engage direct and indirect reports and peers.


• Excellent verbal and written communication skills.


• Strong organizational skills and able to manage multiple priorities effectively.


• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.

LEADERSHIP CHARACTERISTICS 

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This position requires a highly intelligent and enthusiastic individual with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and foresight that leads to actual results.

The successful candidate should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.


• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.


• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.


• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.


• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.


• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

• Technical degree preferred

QUALIFICATIONS

• Minimum 2 years of management experience, leading teams of approx 10 people


• Minimum 2 years of field-based product support experience (route preferred)


• Minimum 2 years in a customer service role


• Understanding of electro/mechanical assembly, troubleshooting, and repair

CERTIFICATIONS/LICENSES

• Ability to get airport badged required (consumer check)


• Ability to get USPS badge required (background check, drug screen)


• Driver License required

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift


• Lift 40 lbs. to waist height


• Push/pull 75 lbs