District Service Operations Administrator

Summary:

The Service Operations Administrator position ensures that job documentation is accurate, and billing is processed efficiently. The ideal candidate has a strong background in invoicing, job costing, and coordination within the construction, utility, or service industries. 

Essential Duties & Responsibilities:

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by the business demands.   

Billing & Financial Coordination: 

• Review job tickets, work orders, and field reports to ensure accurate and timely billing. 

• Generate and process invoices for completed projects, ensuring compliance with union & customer contract terms. 

• Verify labor hours, material costs, and equipment usage to ensure correct job costing. 

• Work closely with the finance department to track accounts receivable and help resolve billing discrepancies if applicable. 

Operations Support: 

• Maintain accurate records of job progress, service tickets, and completion reports. 

Administrative & Customer Service: 

• Maintain organized records of work orders, contracts, and project documentation. 

• Address client inquiries regarding billing and service details. 

• Assist in preparing reports related to operational efficiency, billing trends, and revenue tracking. 

Qualification Requirements:

Experience: 

• 2+ years of experience in billing, operations coordination, or administrative support in construction, utilities, or a similar industry. 

• Experience with ERP systems or billing software in the construction or service industry. 

Knowledge: 

• Knowledge of underground utilities, pipeline services, or field operations. 

• Familiarity with job costing, contracts, and compliance documentation. 

• Knowledge of Union and Union rules 

Required Skills:

Communication and Interpersonal Skills 

• Adaptable to a variety of assignments and settings. 

• Strong communication skills, both verbal and written, with the ability to interact professionally with employees and customers. 

Technical Proficiency 

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and accounting or job tracking software. 

Organizational and Multi-tasking Abilities 

• Ability to manage multiple tasks, meet deadlines, and work in a fast-paced environment. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently
is required to sit,
stand, and walk. The employee is occasionally required to climb, or balance, and stoop, kneel crouch, or crawl.  

The employee occasionally is required to lift and/or move up to 25 pounds and to walk up to ½ mile daily. Specific vision abilities in this job include close vision and distance vision.   

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee occasionally works near moving mechanical parts; in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles. 

The noise level in the work environment is usually moderate. 

Note:
Nor-Cal Pipeline Services is a drug-smoke and alcohol- free workplace. Drug testing is a requirement for employment.  

Nor-Cal Pipeline Services is an Equal Opportunity Employer.