Div 8 Customer Service Representative

Company : Aptura Group

Job Description - Div 8 Customer Service Representative

Job Summary — The Customer Support Representative is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system.

The Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
Maintain and create customer relationships
Process credit cards when applicable
Answering customer calls and questions, or direct them to additional assistance
Learning products and how to best direct customers to the products they need
Using the operating system to create and release sales orders
Studying and staying current in door, frame, and finish hardware products
Provide accurate information to support staff for order fulfillment
Performing other related duties as necessary or assigned

Essential Functions:

Ability to prioritize tasks
Learn and use industry and product knowledge
Data entry
Strong communication skills
Organizational and time management skills
Attention to detail
Ability to work in a team environment
Understanding sense of urgency and hard deadlines

Experience & Other Requirements:

Strong verbal and written communication skills
Ability to multi-task as several projects will be running simultaneously
A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is preferred
Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable

Original job Div 8 Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Div 8 Customer Service Representative

Job Description - Div 8 Customer Service Representative

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