Division Manager

Compensation

$70,000 - $85,000 annually

Salaried, full-time

Position Summary

As the Division Manager, you will be responsible for guiding and developing Regional Managers, ensuring operational excellence, contract compliance, safety, and team success across your division. You act as a mentor, strategic operator, and gatekeeper between regional operations and executive leadership.

Responsibilities

• Lead, mentor, and support 4–7 Regional Managers
• Act as an escalation point for all issues (discipline, complaints, recognition)
• Monitor and enforce contract compliance at all client sites
• Drive customer satisfaction and relationship management
• Lead quality assurance for lifeguards, pool monitors, and swim programs
• Ensure in-service training and safety protocols meet compliance standards
• Manage budgets for all direct reports and assist in financial planning
• Set KPIs for each region and hold teams accountable
• Partner with the Director of Training & Development to address gaps and improvements
• Conduct site visits and maintain a strong field presence
• Other duties as assigned

Experience

• 3–5 years of leadership experience in aquatics, recreation, or operations management
• Proven track record managing multi-site teams and high-volume operations
• Experience supervising and developing mid-level managers or supervisors
• Demonstrated success in budget management, team performance tracking, and meeting KPIs
• Background in handling escalations, conflict resolution, and client relations

Skills

• Strong leadership and coaching abilities with a collaborative management style
• Excellent verbal and written communication skills across all organizational levels
• Highly organized and detail-oriented, with the ability to manage competing priorities
• Proficient in Microsoft Office Suite (Excel, Outlook, Word), Google Workspace, and operational dashboards
• Comfortable navigating HRIS, scheduling, and registration platforms
• Tech-savvy and able to troubleshoot across multiple systems and communication tools (Slack, Teams)
• An analytical mindset with the ability to interpret data and make performance-based decisions
• Confident in conducting field audits, site evaluations, and in-service observations
• Strong interpersonal skills for building relationships with team members, clients, and leadership

Preferred

• Current Lifeguard Instructor Certification (Starguard Elite strongly preferred)
• Experience in seasonal staffing environments or managing large part-time teams
• Background in aquatic programming, lifeguard operations, or swim instruction oversight
• Familiarity with budgeting and accounts receivable coordination
• Exposure to leadership development, staff retention strategies, and succession planning

• Health, PTO, 401K

• Significant autonomy and ability to shape a company-wide function
• Be a foundational leader during a high-growth phase

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause or notice.

Our company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”], including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.